Specialised team at the Dr Batras franchise

The Dr Batras health clinic franchise takes pride in its mission to provide quality and highest standards of services that percolates down to all levels in the organization. Everyone in the health services franchise and those associated with it strive for excellence in whatever that they do. Measuring the degree of customer satisfaction was the fundamental concept on which the homeopathy services franchise’s commitment to being a patient-driven institution was built.

The team of 275 full time highly qualified homeopaths doctors are handpicked by the senior management team and trained under the health services franchise’s Continual Medical Education or CME programme. Every treatment and consultation is recorded and archived through a customised patient database, which can be accessed by any doctor from any of the 50 clinics at any point of time. Invaluable knowledge is communicated to doctors regarding latest developments and methods of treatment.

The Dr Batras franchise is one of the few clinics having a customised patient database that can be accessed by any doctor at any member o the team from any location. The clinics also send the medicines by courier to the patients free of charge in India.

The Dr Batras franchise is one of the very few clinics having a customised patient database, which contains patient medical history and treatment details. This information is accessible to all the clinics through a network and can be accessed from any other branch. All medication prescribed and dispensed to patients is obtained from leading suppliers, with test certificates as per national or international homeopathic pharmacopoeia standards.

A unique customer relationship management program continually monitors patient satisfaction rate based on multiple parameters related to the quality of service and treatment. Proper training systems for staff are developed and implemented periodically.