Products and services at the Crossword Franchise

The Crossword franchise , though basically a bookstore, houses a unique product mix. The book franchise offers a wide range of books, magazines, stationery, CD-ROMs, music and toys. All this and much more in a spacious, large, brightly-lit atmosphere that makes the time spent there, an enjoyable experience.

With its huge children's section and its idea on making the store a friendly, safe, fun-filled place, the retail franchise attracts families who normally would not even think of visiting bookstores. The exceptional services like Dial-a-book, Fax-a-book and Email-a-book enable customers to shop from their homes.

The help desk staff help customers to find the right book, CD or gift for the right occasion. The staffs are unobtrusive and quiet and the soft music is soothing as well as refreshing. The store also conducts the Crossword Book Rewards Program with points, discounts, promotional offers and more. The book retail franchise’s additional attraction is the monthly e-newsletter, 'eWords.'

Facilities like the Crossword Gift Vouchers, the friendly 'Return, Exchange & Refunds' policy, the Cafes within the stores and the unique store experience make it easy and enjoyable for customers to shop at Crossword. Nearly 93,000 loyal customers are rewarded through the Crossword Book Rewards Program with points, discounts, promotional offers and more. The 'eWords', a monthly e-newsletter with reviews of new books, news about in store events and bestseller lists, is currently mailed to these members free of cost.