Overview of the Itesgrads India franchise

The Itesgrads India franchise was established to provide services for the help desk industry and also provides competency based, standardised, professional certification for individuals who manage, lead, work in call centre, help desk and customer service organisation. The education and training franchise commenced business due to the need for a third party to develop and maintain competencies, which are necessary for significant job performance. The professional certification franchise also helps third parties to serve as independent, impartial bodies to give professional certification.

The Itesgrads India franchise promotes the establishment of professional and competent standards in the call centre industry. The education and training franchise recognises people who have successfully completed the certification process to show their competency in the industry, skills, knowledge and behavioural requirements to be specific to their job function. The professional certification franchise is an ITES group of Mindrome GMBH & Mindrome Technologies (P) Ltd.

Mindrome's aim is to design/develop and deliver technology training products and services, which match and support the learning needs of the business and academic environments. The mission of the Itesgrads India franchise is aligned with that of its parent company, Mindrome International, which is to partner with the clients and educators and boost the profitability and productivity of educational organisations and individuals. This is done by enabling them to gain control of their work environments by applying knowledge and skill to the businesses on a daily basis.